Workshop Terms & Conditions
By booking a workshop at Puffroom Glass Studio, you agree to the following terms:

1. Workshop Outcomes

• All workshop pieces are handmade by beginners and may contain minor imperfections. This is a natural characteristic of lampworking.

• If you prefer a perfectly finished piece, completed artworks are available for purchase from the studio.

2. Cancellation & Rescheduling

• Cancellations require 72 hours’ notice for a refund.

• Rescheduling requires 24 hours’ notice.

• Late cancellations and no-shows are non-refundable.

• In exceptional circumstances, rescheduling may be offered at the studio’s discretion.

The studio reserves the right to cancel or reschedule sessions due to safety, equipment, or operational reasons. In such cases, a full refund or transfer will be offered.

3. Conduct & Punctuality

• Participants must follow all safety instructions at all times.

• Unsafe, disruptive, or non-compliant behaviour may result in removal from the session without refund.

• Arrival is required 15 minutes before the scheduled start time to complete safety documentation.

• Late arrivals cannot be admitted and bookings will be treated as non-refundable and non-transferable.

• CCTV operates on site for safety and dispute resolution purposes.

4. Safety Requirements

• Safety glasses and protective aprons must be worn throughout the session.

• Participants who wear prescription glasses may wish to consider contact lenses for improved comfort while wearing safety eyewear.

• Long hair must be securely tied back.•

• Closed-toe shoes are required.

• Tools and materials become extremely hot — always follow instructor guidance.

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5. Health & Participation

• Workshops involve open flame and high temperatures.

• Participants are responsible for ensuring they are medically fit to attend. If you have health concerns, respiratory sensitivities, or medical conditions, please seek professional advice prior to booking.

• Participation is undertaken at your own discretion.

• Minimum age: 16 years.

• Participants under 18 must be accompanied by a parent or legal guardian for the full duration of the session.

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6. Liability

• By attending, you acknowledge the inherent risks associated with glassworking.

• Puffroom Glass Studio will take reasonable steps to maintain a safe working environment but is not liable for injuries resulting from failure to follow instructions or from participant negligence.

• Nothing in these terms excludes liability caused by the negligence of Puffroom Glass Studio or its staff.

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7. Property & Packaging

• Participants may be responsible for damage to studio equipment resulting from improper use.

• The studio is not responsible for loss or damage to personal belongings.

• Finished works will be securely packaged.

• Bouquet-style gift wrapping is available for an additional £10.